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About Us
Objective SISPAA
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To resolve complaints efficiently, fairly, and effectively as promised in the RTD Client's Charter; |
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To improve the rate of resolving complaints received from the public; |
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To provide and improve facilities for the public to lodge complaints; |
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To reduce repetitive complaints against the public services; |
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To introduce changes and innovation based on public complaints received; |
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To provide advisory services to agencies in order to improve the effectiveness of public complaints management system; |
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To detect issues than can lead to complaints made by the public; and |
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To obtain public opinion to ensure the success of the Governments' development programmes. |
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